Preorders & returns.

Chapter 01

Ordering & delivery

Check the product description, size, quantity, drop closing date and production or dispatch information before paying. Prices are in pounds sterling. UK delivery is normally £4 per order. Any free or different delivery charge is shown on the drop page, in your basket and before payment. Payment is taken at checkout through Stripe.

An order is accepted when payment is confirmed; the confirmation page shows your order reference.

A drop is a preorder: goods are produced after ordering closes. The closing date is not the delivery date.

Any delivery period longer than 30 days must be expressly agreed before you order. If no longer period is agreed, goods must be delivered within 30 days. We will contact you about a material delay. Your legal rights to end the contract for late delivery remain available.

If we cancel a drop or cannot supply your order, we will refund the affected goods and any delivery charge for a fully cancelled order.

Chapter 02

Cancellations

You can request cancellation and a full refund before the drop closes. For our standard designs and sizes, you can also cancel before delivery or tell us you wish to cancel within 14 days after receiving the goods. Where one order is delivered separately, this period runs from receipt of the last item.

Email customer support with your order reference and a clear statement that you wish to cancel. No special form is required. After notifying us, return the goods within 14 days. Contact us for the return address before posting. Keep proof of postage.

Standard designs printed after ordering are not treated as personalised goods just because they are made to order. Closing a drop or starting production does not remove your cancellation rights.

Chapter 03

Returns & refunds

For a change of mind, you pay the direct return postage cost. You may inspect and try goods as you would in a shop. We may deduct only a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning; original packaging is not a condition of exercising your rights.

For a full cancellation, we refund the goods and our standard outbound delivery charge. Any extra cost of a premium delivery service would not be refunded.

If the goods have not been supplied, we refund within 14 days of your cancellation notice. If they have been supplied, we may wait for their return or evidence that you sent them back, whichever is earlier, and refund within 14 days of that point.

Refunds go to the original payment method, without a refund fee. Your bank may take additional time to display the credit.

Chapter 04

Faulty or incorrect goods

Please contact us promptly with your order reference and a description of the problem. Photos can help but are not a condition of your legal rights.

Goods must be as described, of satisfactory quality and fit for purpose. You normally have a 30-day short-term right to reject faulty goods, with further rights to repair, replacement, a price reduction or rejection where applicable.

We cover reasonable return costs for faulty or incorrectly supplied goods. These rights are separate from change-of-mind cancellation.

Chapter 05

Customer support

For cancellations, returns, delivery questions or complaints. Include your order reference where possible.

Chapter 06

Your information

We use your email, delivery details and order information to process payment, fulfil your order, provide support and keep necessary business records. Stripe processes your payment details; the shop does not store your full card number. Necessary checkout cookies link your browser to its order. Contact customer support about your personal information or your data protection rights. Order information is not permission to send you marketing.